Early on, Susan Donohue, the founder of DCI, had the "customer is always right" and "own any client issue until complete resolution" ingrained in her by her employer, IBM. Using that mantra going forward when she started DCI, she has accumulated a core set of customers who appreciate having somebody who consistently puts their interests first.
Susan went on to win over twenty quality awards from IBM and that attention to detail and quest for the best has also transistioned to DCI.
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Susan Donohue was educated as a Geophysical Engineer at the Colorado School of Mines and was valedictorian at her high school. Her art in Middle School won awards and was purchased by the public. She started her career at Amoco Oil in New Orleans and worked with the geophysics department, but also with information technology as she had a strong background in programming and could "talk" both geophysics and technology. Amoco took advantage of those skills and trained her as a Landmark geophysical supercomputer specialist.
IBM appreciated her drive and the ability to be techical, but also to talk in non-technical terms, and hired her to head up their proposal software department in Manassas, Virginia. The proposal software IBM used was a robust version of HTML (the base software websites use). She was put on the IBM management fast track and moved into executive meeting facilitator. When Mobil Oil moved their headquarters to Virginia, IBM DC was looking for people to service their new client and Susan made the leap from IBM's Federal Division to their Commercial Division and was trained as a Systems Engineer and then as an AIX/UNIX Specialist.
When starting a family, IBM allowed her to telecommute and used her UNIX expertise to provide technical support for their USA clients.
When the internet was starting to turn commercial in 1995, Susan looked at a website and realized that she knew the software behind it, the graphic arts decorating it, as well as the UNIX-based servers it was hosted on. It took her two days to create her first website. Companies started calling and asking her to build them a website and that was the beginning of DCI.
Over the past eight years, in addition to running DCI, Susan has been the marketing director for two social media startups and the digital marketing director for Coldwell Banker Chesapeake Real Estate.
Established in 1995 by our founder Susan Donohue, DCI quickly grew by not only creating websites for its clients, but also for IBM's clients as one of their early business partners, and, in addition, by creating one of the first e-commerce software packages. DCI established a reputation for excellent customer service, innovation, and quality.
DCI's large company and government clients include the U.S. Air Force, Hughes Aircraft, Raytheon, Teledyne, National Geographic Store, Smithfield Hams, and American Postal Workers Union (APWU) Health Plan.
DCI's mid-size and smaller clients include a wide spectrum of government contractors, law firms, healthcare firms, non-profits, technology firms, professional contractors, advertising and marketing agencies, entrepreneurs, and mom-and-pop companies.
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